Why isn't the Bird widget showing on my cart page?

If the pickup and delivery widget doesn’t appear on your cart page, one of five things is almost always the cause. Work through them in order and check your cart page after each one.

Check these in order

1. The app is turned off. Open Bird Settings. If the button at the top reads Enable app, click it. When the app is on, the button reads Disable app.
2. The app embed is off. Go to Bird Settings > Widget placement, select your live theme under Cart page, and click Add widget in theme. In the theme editor, turn on DateTime Picker under App embeds and click Save.
3. You changed or published a new theme. The widget is installed per theme, so a new theme starts without it. Repeat step 2 for the new theme.
4. Visibility rules hide the widget. Go to Bird Settings > Widget Visibility and check whether a product tag, SKU or customer tag rule hides the widget for the items in your cart. See Widget Visibility.
5. Your theme is custom or heavily changed. Some themes don’t have the spot Bird places the widget in. Contact us through in-app chat or email, and we’ll fix it for you.

To test, add a product to your cart and open the cart page. The widget should show the Store Pickup, Local Delivery or Shipping tabs you’ve set up.

Related Articles

• Widget Setup in Your Shopify Theme
• Widget Visibility
• Widget Placement: Manual (CSS)
• Verify Your Widget Setup — Place a Test Order