Feature
DeTrack fleet management integration
Now live for Bird Pickup & Delivery merchants with their own drivers: connect Detrack, and your delivery orders go straight to your drivers with the date and time slot each customer chose. As drivers make their rounds, the status updates flow back into Bird, so you always know where every delivery stands.
Where to set it
Bird Settings > Integrations > Fleet Management > Detrack
Example
A grocer with two vans marks the morning’s orders Out for delivery in Bird. Each one appears in Detrack with the customer’s address, phone, time window and order note, ready to assign to a driver.
Things to know
- Customers get a live tracking link that updates as their order moves from out for delivery to delivered.
- Bird can mark the order fulfilled in Shopify and email the customer when the job is created, if you turn that on.
- Cancel an order in Shopify after it’s been sent, and Bird cancels the Detrack job for you.
- Orders go to Detrack when you mark them Out for delivery in Bird, not when they’re placed.
- Your own drivers make the delivery, so you keep your own delivery prices. Detrack doesn’t add a courier price at checkout.