Announcement
SMS in Australia, Germany, Netherlands, Switzerland, and Denmark
Big news for Bird Pickup & Delivery merchants in Australia, Germany, the Netherlands, Switzerland and Denmark: you can now text your customers their pickup and delivery updates. The moment an order is ready or on its way, your customer gets a text, so far fewer pickups get missed because an email went unread.
Where to set it
Bird Settings > SMS notifications, then turn on the messages you want sent by text.
Example
A florist in Melbourne turns on the Out for delivery text. When the driver leaves, the customer gets a text and is home to take the flowers.
Things to know
- SMS now works in nine countries: the US, Canada, the UK, Sweden, Australia, Germany, the Netherlands, Switzerland and Denmark.
- Texts can go out for Ready for pickup, Order picked up, Out for delivery, Order delivered and Order edited, plus a new order text to your staff.
- Turn on phone number collection in your Shopify checkout settings, so customers can give a number for their texts.
- Texts go to phone numbers from these nine countries. Other customers still get their updates by email.