Feature
Order reminder emails
New for Bird Pickup & Delivery merchants: email your customers a reminder of their upcoming pickup or delivery in just a few clicks. It’s perfect for orders that are easy to forget, like a cake pickup booked weeks ahead, so customers turn up on time or are home for the delivery.
Where to set it
Turn it on in Bird Settings > Notifications > Customer notifications > Order reminder email. Then send reminders from the Bird Orders page: select the orders, click the ⋯ button above the list, and choose Send customer reminder.
Example
Each afternoon, filter your orders by Tomorrow, select them all and send a reminder. Each customer gets one email with their date and time, and the store address with a map link for pickup orders.
Things to know
- The email uses your branding, and you can edit its wording like any other customer email template.
- You choose who gets a reminder and when. Reminders go out only when you send them.
- Orders without an email address are skipped, and nothing sends while the Order reminder email is turned off.