How to Configure Pickup Rates

Updated June 5, 2026

Set up pickup rates that automatically apply based on order conditions like price, day, urgency, weight, or product type.

Configure pickup rates for single or multiple store locations. Your rates can be free or paid based on various conditions.

Single Location Setup

Configure uniform rates across all your locations.

Select “I have the same rates for all my locations”
Click Add Rate

Shows the rate configuration interface with the option to set same rates for all locations selected

Multiple Location Setup

Set different rates for each specific location.

Select “I have different rates for different store locations”
Choose your target location
Click Add Rate

Shows the interface for configuring rates for multiple locations with location selection dropdown

Rate Configuration

Define your rate name and pricing conditions.

Enter a Rate Name (e.g., “Standard Pickup”, “Rush Pickup”)
Set your Rate Amount (leave blank for free pickup)
Choose your Condition Type

Shows the rate configuration form with fields

Condition Types

Price-Based Rates

Charge different rates based on order value.

Enter Minimum Order Price
Enter Maximum Order Price
Set your Rate Amount (leave blank for free pickup)

Shows price-based rate configuration with min/max order price fields and rate amount field

Day-Based Rates

Set different rates for weekdays vs weekends.

Enter Start Day (e.g., Monday)
Enter End Day (e.g., Friday)
Set your Rate Amount

Example: Weekend rate ($3.49, Saturday-Sunday) and weekday rate ($7, Saturday-Sunday)

Shows day-based rate configuration with Selected Day option fields

Rush/Urgency Surcharge Rates

Charge surcharge rates for urgent or same-day pickup requests.

Enter Min Days (0 for same-day)
Enter Max Days (1 for next-day)
Set your Rate Amount

Example: Create separate rates for different urgency levels:

Rate 1 - Same-day pickup: Min Days = 0, Max Days = 0, Rate = $20 Rate 2 - Next-day pickup: Min Days = 1, Max Days = 1, Rate = $15

Note: Each rate condition applies to the entire range specified. Create separate rate entries with non-overlapping day ranges for different urgency levels.

Shows urgency-based rate configuration with min/max days fields for rush pricing

Other Condition Types

Set rates based on weight, product, date, or time.

Weight: Set minimum and maximum order weight in grams
Product: Add specific product SKUs
Date: Set date ranges on the calendar
Time: Set minimum and maximum pickup times

Based on weight

Based on selected date

Based on Time

Multiple Conditions

Combine multiple criteria for complex rate structures.

Click Add Condition
Select your first condition type
Click Add Condition again for additional criteria
Define values for each condition

Shows the expanded multiple conditions form with multiple criteria fields visible

Condition Value Guidelines

Set appropriate values for each condition type:

Price: Minimum and maximum order prices
Weight: Minimum and maximum order weights (grams)
Day: Start and end days of the week
Products: Specific product SKUs
Urgency: Minimum and maximum rush days
Date: Calendar date ranges
Time: Minimum and maximum pickup times

That’s it! Your pickup rates are now configured and will automatically apply based on your conditions.

Apple Pay Limitation

For store pickup, Bird App prepopulates the store address into the checkout so that rates are calculated correctly. However, Apple Pay overrides this with the customer’s saved address from their Apple Pay account, which causes incorrect or no pickup rates at checkout.

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