Announcement
SMS notifications for UK merchants
Big news for Bird Pickup & Delivery merchants in the UK: you can now text your customers their pickup and delivery updates. The moment an order is ready or on its way, your customer gets a text, so far fewer pickups get missed because an email went unread.
Where to set it
Bird Settings > SMS notifications, then turn on the messages you want sent by text.
Example
A grocer in Leeds turns on the Out for delivery text. When the van leaves, the customer gets a text and is home to take the shopping in.
Things to know
- The UK joins the US and Canada. The help article lists every country where SMS works today.
- Texts can go out for Ready for pickup, Order picked up, Out for delivery, Order delivered and Order edited, plus a new order text to your staff.
- Turn on phone number collection in your Shopify checkout settings, so customers can give a number for their texts.