Feature
SMS order notifications now live for US & Canada merchants
Big news for Bird Pickup & Delivery merchants in the US and Canada: you can now text your customers their pickup and delivery updates, alongside your emails. Time-sensitive orders reach customers on the channel they check most, so far fewer pickups get missed.
Where to set it
Bird Settings > SMS notifications, then turn on the messages you want sent by text.
Example
A bakery in Chicago turns on the Ready for pickup text. When the order is boxed and marked ready, the customer gets a text and comes straight in to collect it.
Things to know
- Texts can go out for Ready for pickup, Order picked up, Out for delivery, Order delivered and Order edited, plus a new order text to your staff.
- Check every text that went out with View SMS Logs.
- Turn on phone number collection in your Shopify checkout settings, so customers can give a number for their texts.
- SMS launched in the US and Canada. The help article lists every country where SMS works today.