Improvement
Staff notifications now include customer phone & email
Good news for Bird Pickup & Delivery merchants: your staff can now see the customer’s phone number and email right in the new order email. When there’s a delivery delay, a substitution or a time question, they can reach the customer straight away without opening Shopify.
Where to set it
Bird Settings > Email notifications > New order notification email
Example
A florist’s delivery is running late. The shop manager opens the new order email, taps the customer’s phone number and lets them know.
Things to know
- You can edit the email’s subject and wording like any other Bird email template.