Question 1

Enable the app in your theme

Accepted Answer

${youtube}Enable app onboarding video

If you have already onboarded you can follow the below steps to place widget in any theme you choose.

Click on Settings and further click on Widget Placement.

Click on Select a theme to install widget from the drop down menu. Further, click on Add widget in theme to enable it.

Select the third option i.e app embed section and from here you can enable or disable the app and save settings.

Add a product to the cart.

Go to the cart page and the Bird Pickup Delivery widget should show on the cart page.

**Related Documents: **

Get started with app setup

Question 2

Delivery Customization-store pickup

Accepted Answer

What exactly is delivery customization?

Delivery customisation is used to show the Store Pickup rate in the checkout as shown below, when customer has selected store pickup option in our widget.

Store pickup rate in checkout

Follow the steps below to set it up

Enable delivery customisation from rates page of our app.

Once enabled, you may see the following warning message.

If you see the warning above click on Add pickup rate. This will take you to Shopify Shipping and delivery settings.

Add rate button

Click on the manage button. Scroll down and click on the Add rate button, as shown below.

Add rate

After that enter the store pickup rate name as shown below then click Done and then click Save on top right.

Store Pickup Rate

Following is the list of allowed names to be entered instead of the Store Pickup

Store Pickup
store pickup
Collection
Pic

Question 3

Enable date and time on Thank you / Order status page

Accepted Answer

You can show selected date-time and method to re-assure your customers about the selection they made by displaying these details on thankyou / order status page.

|| Note: Details can be shown for both "Thankyou" and "Order status" page, Please follow below process to show details on either one or both pages.

STEPS

Navigate to **Shopify Settings > Checkout > Customize **

Select respective page from top navigator section, to show date and time for:

Thank you page
Order Status page

Click Sections > Add app block

Select "Bird Order Details"

Click Save (top right corner)

OUTPUT

||| Related Article: How to change the widget Language & Labels?

Question 4

Get started with app setup

Accepted Answer

How to start using Birdchime Pickup and Delivery App

Enable the app - Configure the app with theme.

Local Delivery and Pick up configuration

Shipping

Shipping Setting

Product Override

Schedule override: Product specific lead times or available times
Visibility override: Show or hide widget for specific products

Configure Rates

Rates Control

Notifications

Order Confirmation Email - Show the order delivery date and time to the customer on email.
Packaging Slip - Include the selected date and time on the packing slip.

Design and customisation

[Con

Question 5

Configure Order Preparation Times

Accepted Answer

This guide helps you set up and customize preparation times for orders, ensuring that customers can only select delivery slots based on your store’s availability.

Accessing the Settings Go to BirdApp → Settings → Pickup & Delivery or Configure Locations to access the preparation time settings.
Toggle the Enable Preparation Time option to activate this feature.

Setting Preparation Time Options

Choose from the following options:

Same Preparation Time for All Days: Use this if your store’s lead time remains constant throughout the week.
Customize Preparation Time by Day: Use this option if you want to define different preparation times for each day of the week.

Setting Lead Time

Lead time refers to the minimum time required before an order can be fulfilled. For instance:

Example 1: 4 Hours Lead Time If an order is placed at 10:00 AM on Monday, the earliest time slot customers can choose is at 2:00 PM on the same day.
Example 2: 1 Day Lead Time If an order is placed on Monday at 11:00 AM, customers will only see time slots available from Tuesday onwards.
Example 3: 2 Days Lead Time Orders placed on Monday will only allow customers to select slots from Wednesday or later.

![4-hour lead time](https://storage.crisp.chat/users

Question 6

Configure Availability Settings

Accepted Answer

Configure Availability

Set your available days of service using "Custom Availability by days" and configure your "Date & time / time slot(s)" using available options. Otherwise, Choose Same Availability for All days (Mon to Sun) if you want to follow same schedule on all days.

Configure & Customize Settings

Customize Date / Time Schedule & Max Orders limit

Select What options are necessary for your customers to select before checkout. Also, set your pace with Setting max orders limit by day or time / time slot(s), once it exceeds the limit, the respective day or time / time slot(s) will be disabled.

Select "Only Date" option and configure Date based Schedule like shown below

Only Date Option

Select "Date & time" option and configure Date & time based Schedule like shown below

Date & Time Option

Select "Date & time range" option and configure Date & Time range based schedule like shown below

Date & Time Range Option

Select "No Date & time" option, to disable the calend

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