Loop Subscriptions

Written by Bird Pickup & Delivery

Updated October 14, 2026

Connect Loop Subscriptions to Bird Pickup & Delivery so each renewal order Loop creates gets its delivery date moved forward automatically.

Prerequisites

You need to be on the Bird Scale plan.
You need to be on the Loop Pro plan. Other Loop plans can’t create API tokens.

Step 1: Create an API Token in Loop

In Bird, go to Bird Settings > Integrations, open the Subscription tab, and click Loop Subscriptions.
Under the API key field, click Loop’s API token guide if you want Loop’s own instructions open in a new tab.
In the Loop app, go to Settings > API tokens & webhooks and click Generate Token.
Give the token a name, such as Bird Pickup & Delivery.
Tick Subscription Contracts and Orders, and set both to Read & write. A Read only token won’t work, because Bird writes each new date to the subscription.
Click Save, then click Show token and copy it.

Loop Generate Token window with Subscription Contracts and Orders set to Read & write

⚠️

Keep your API token private. Paste it only into Bird, never into emails or support chats. If a token has been shared, remove it in Loop and generate a new one.

Step 2: Connect Loop

In Bird, paste the token into API key.
Click Connect Loop. You’ll see a “Loop connected” message.

Loop settings in Bird with the API key field and the Connect Loop button

ℹ️

Token not accepted? Check that you copied the whole token and that Subscription Contracts and Orders are both set to Read & write, or generate a new token and try again. If Loop won’t let you create a token, check that you’re on the Loop Pro plan.

Already using Shopify Flow for Loop dates? Turn that workflow off after connecting, or a renewal’s date can move twice. On the Growth plan, use Shopify Flow instead.

Step 3: Email Customers (Optional)

Tick Send order edited email when a subscription date changes to email customers their new delivery date each time their subscription renews. Click Edit this email to change the wording.

Loop settings after connecting, with the Send order edited email checkbox, Disconnect Loop button, and a subscription log entry

Step 4: Review Subscription Logs

Subscription logs list every date change. Each entry shows:

Order: the order number, which opens the order in Shopify
Description of action: what changed, e.g. “Loop: Incremented delivery date from 2026-10-21 to 2026-10-22”
Timestamp: when it happened

💡

Tip: Logs start with the first renewal. The first checkout order has no entry, because its date doesn’t change.

Prepaid subscriptions: Bird moves the date by the subscription’s delivery frequency, not its billing frequency. A customer who prepays for three months of weekly deliveries gets a new date one week later on each delivery.

Disconnect Loop

Click Disconnect Loop at any time to stop moving delivery dates.

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