What's New

** New Features**

Driving Distance-Based Rates — Delivery rates can now be calculated using actual driving distance (via Google Maps) instead of straight-line radius. This gives merchants more accurate delivery pricing and eligibility checks based on real road distances.

Sync Schedule Mode in Pos — Keeps your POS and online schedules perfectly in sync, eliminating manual updates and reducing errors. This ensures staff always see the correct pickup or delivery availability at the POS, preventing double bookings, missed orders, and customer confusion—especially during busy store hours.

Draft Orders Tab — A dedicated Draft Orders tab is now available on the Orders page, making it easy to switch between finalized orders and pending quotes without losing your place. No more mixing up completed sales with works-in-progress.

Improvements

Order Calendar Filters — All filters are now available on the Order Calendar page, so you can narrow down orders by date, status, and more directly from the calendar view.

Improved Preperation Time UX — Improved Preparation Time UI now lets merchants preview exactly what customers will see before saving. The Customer Experience preview clearly shows when orders become available — including the exact day bookings can start — reducing guesswork and unexpected blocked dates.

Location List UI Refresh — The location list has been cleaned up for a smoother, more intuitive experience when managing store locations.

Bug Fixes

Email Sender Name Fix — Fixed an issue where the sender name was missing on default notification emails. Customers will now see the correct business name.

Horizon Theme Display Fix — Resolved visual glitches in the Horizon storefront theme for a cleaner look.

Automate pickup, delivery, and shipping workflows with Shopify Flow: BirdChime now sends store pickup (click and collect), local delivery, and shipping order events directly into Shopify Flow, enabling merchants to automate actions like tagging orders, notifying teams, updating inventory, and managing delivery workflows. This is especially useful for stores running subscriptions with apps such as Appstle, where recurring pickup and delivery dates are automatically incremented for each subscription order without manual intervention. Refer the detailed guide [here] .(https://help.birdchime.com/en-us/article/shopify-flow-integration-guide-ewevp4/)

Few flows that can be created using bird app triggers through shopify flow

Automatic customer updates for delivery changes Customers are notified instantly when their delivery date changes, reducing support inquiries and keeping them informed.

Same-day delivery prioritisation Orders scheduled for delivery today are automatically marked as urgent, helping teams fulfill time-sensitive orders faster.

Location-based courier assignment Delivery orders can be routed to the right courier based on customer location, reducing manual work and improving delivery efficiency.

Pickup readiness alerts for store teams Store teams are notified when a pickup time is updated, ensuring orders are prepared on time and pickups run smoothly.

Restrict rates to specific delivery profiles and their zones: BirdChime now allows rates to be applied only to selected delivery profiles and their associated zones—such as offering different delivery rates for the USA and Canada—ensuring customers only see valid pricing at checkout and reducing configuration errors.

Configurable Delay for Order Tag Updates : Provides merchants with the ability or control to delay order tag updates, and preventing conflicts from other apps updating the orders tag simultaneously.

Included order note in Thank you/Customer Status Page: Displaying order notes on the customer order status page & thank you page reduces support inquiries, prevents fulfillment mistakes, and builds trust by clearly confirming that special instructions have been received. It creates a more transparent post-checkout experience for delivery and pickup while saving merchants time by eliminating manual follow-ups.

Error Handling in Rates Section : Users will no longer see confusing fallback-rate errors when Shopify shipping rates are active. Additionally, merchants can now view their Shopify-configured shipping rates directly inside the Bird app, making debugging significantly easier and eliminating unnecessary back-and-forth.

Bulk Edit Blockout Dates for Multiple Locations : Saves time, reduces manual work, and ensures consistent scheduling across locations—especially useful during holidays, special events, or operational downtime. Merchants can manage availability in one go with far fewer clicks.

Automated reports: With our new Automated Production Reports, you’ll always have a clear overview of your upcoming workload—without manually exporting or checking orders. Merchants can now choose to receive these reports weekly or monthly, ensuring you get insights at the rhythm that best fits your operations.

Exclude cancelled orders from Reserved slots & Order Calender : Cancelling an order now automatically frees up the booked slots, keeping your availability accurate at all times and ensuring customers can instantly book newly opened slots without any manual effort — and with the latest update, cancelled orders are no longer counted on the order calendar.

Better Fallback Handling for Product Overrides : Product Overrides now load more reliably, giving merchants a consistent, interruption-free experience when viewing or updating their settings.

Improved Country Selector by Syncing Shopify’s Latest Country List: Merchants now see the correct country names when updating a location, eliminating the previous “–” confusion. This ensures smoother setup, clearer configuration, and greater confidence while managing location settings.

Delivery Note for Shipping Option: Let customers leave order notes or special requests with their shipping orders to ensure smooth fulfillment and fewer follow-ups. You can also make this note mandatory if it’s essential for processing orders.

Location selection issue in inventory: For single-location stores, the dropdown now accurately reflects inventory mapping and correctly shows available location options to select, preventing any incorrect fulfillment location usage.

Collector name and email field as order note variables: You can now include the Collector’s Name and Email as variables in your order notes. This makes it easier to identify and contact the person collecting the order directly from your packaging slip , helping your fulfillment team avoid confusion and ensure smooth, personalized pickups.

Improved UI while configuring widget : Merchants can now update widget settings and instantly preview the changes side-by-side on desktop. This removes the need to toggle between edit and preview modes, making customization easier and faster.

Implement Search & pagination in Bird locations: Merchants can quickly find and manage their store locations with ease, making it simpler to update or review delivery settings even when they have many locations. The enhanced performance ensures faster load times and smoother navigation, providing a more efficient experience when managing a large number of locations.

Improved Order Attributes Discrepancy : Any orders that were missing details will now be automatically updated with the correct information. This means your Bird Orders dashboard will stay accurate and your notification emails will always go out as intended.

Radius Based Delivery in Checkout Extension: You can now use distance-based delivery scheduling and shipping rate calculation directly in the checkout widget for shopify plus merchants. This is especially helpful in regions without postal codes (such as United Arab Emirates, São Tomé and Príncipe, Belize, Bahamas, Antigua and Barbuda, Aruba)—ensuring customers see the right delivery slots and charges before placing their order. The result: fewer errors, greater flexibility in managing delivery zones, and a smoother delivery experience.

Reliable subscription order processing : We’ve improved order handling to make sure subscription orders are never skipped. Even if certain settings might block incomplete orders, subscription orders will always go through—ensuring consistent order flow.

Control Pickup and Delivery Email Notification : Gives you full control over automatic email updates for order pickups and deliveries. Whether you’re a baker handing over fresh cakes or a farmer delivering produce, you can choose to keep customers informed in real time or turn off notifications if you prefer to share updates yourself. This flexibility helps you manage customer communication, reduce unnecessary emails, and create the exact experience you want for your buyers.

Product-Level Time Slots (Beta) : You can now configure custom delivery, pickup, or shipping time slots for individual products. This means you can set unique available dates, block out specific days (such as Sundays), or create dedicated slots for special occasions. For example, if you run a bakery that delivers most cakes daily but want to offer a limited-edition Valentine’s cake only on February 13–14 with specific pickup or delivery times, you can now assign those slots just to that product without changing your standard delivery schedule. This added flexibility makes it easier to manage special products while providing customers with a seamless and tailored experience.

Widget Icon Customization : Customize our app widget look by replacing default delivery icons with your own branded visuals. This creates a more cohesive shopping experience.

Import Locations in Bulk : You can now import locations through csv file and save a lot of time adding new locations for delivery and pickup

Widget Preview Accuracy:

Now the widget preview you see while setting things up looks and works the same as it will for your customers — no surprises. Your delivery area check (like “we only deliver within 10 km”) will show correctly while you’re testing.Your product settings will be applied exactly as you choose, without mixing in things you didn’t want.

Accurate Location Counting:

We’ve improved how active locations are counted. The system now only includes your actual Shopify store locations (with a valid Shopify ID) and avoids duplicates or virtual locations. This ensures more accurate counts, so your feature limits and access work correctly without being affected by virtual or test locations.

Smart Onboarding

We’ve made onboarding smarter! The app now auto-detects whether your store should use single or multi-location mode. If multiple locations exist without postal codes, it defaults to your first location, ensuring at least one valid setup is always active and preventing delivery errors.

• Targeted Scheduling for Customer Segments: You can now tailor the scheduling experience for different customer groups! Show or hide your pickup and delivery widgets based on customer tags. This makes it easy to offer a more personalized and engaging experience for every shopper.

• Order Date and Time Editing: Made a mistake or need to reschedule? No problem. You can now edit the order date and time after checkout—giving you more flexibility and reducing the need to contact support. Available in Premium plan and above.

• Global Postal Code Checker: You’ll now see a postal code checker right at the top of your storefront. Shoppers can instantly check delivery availability—without having to add anything to their cart. It’s faster, simpler, and improves the overall shopping experience.

• Fresh Look: Enjoy a visually appealing experience with our new bird branding across all dashboard pages, enhancing your interaction with the app.

• Improved Widget Compatibility for New Shopify Themes: Shopify recently released new themes where our widget needed layout and styling refinements. We’ve now fully optimized the widget for the following themes: Horizon, Savor, Vessel, Atelier, and Heritage. Your widget will look polished and professional on these themes right out of the box.

• More Reliable Order Limits & Pickup Handling: We fixed bugs that caused pickup orders to be fetched with LocationId as nil — pickup orders now always have a location assigned as expected.

• Sanitize SKUs When Creating or Updating Rates SKUs are now automatically cleaned up when you create or update rates. Unwanted spaces and brackets ( ) are removed before saving, so your rates always match the right products at checkout — giving your customers a smoother, error-free experience.

• Scrollbar Display on Firefox Fixed: We resolved a scrollbar display issue that was appearing in the app dashboard for some users on the Firefox browser on certain devices. Your dashboard will now look cleaner and work more smoothly across browsers.

🎉 New Features

• Order Note Template: You can now create a reusable template for order notes to automatically include important details like pickup/delivery date, time, and location. These notes appear directly on the order and can be used on packing slips, making it easier for your team to identify when and where an order should be fulfilled. This improvement streamlines packaging and enhances order accuracy.

🛠 Improvements

• Pickup Location Validation: Avoid misconfigured checkouts! The app now automatically alerts you if your pickup settings in Bird and Shopify’s local pickup are out of sync. This ensures a smoother experience for customers and helps prevent cart-level errors during checkout.

• Guide Link Position Fix: The help icon’s position has been corrected, providing a more user-friendly interface. This change makes it easier for users to access help, reducing confusion during setup.

• Validation on Product Override: Clear reminders will now prompt merchants to fill in key details before saving product overrides, improving the overall user experience and reducing errors.

🐞 Bug Fixes

• Order Attributes Preservation: Merchants can now update order details without losing any previously saved custom attributes or additional information, ensuring consistency and reliability in order management.

🚀 Bird Pickup & Delivery App – What’s New

🎉 New Features

• Integration Hub in App Dashboard: Easily discover and manage compatible apps with our new Integration page. Filter by category and configure app settings through a streamlined modal overlay, enhancing your store’s performance effortlessly.

• Tags Autocompletion: Speed up product tagging with autofetched tags from Shopify, allowing for quicker and more accurate tagging of products when using features like Product Availability and Override.

🛠 Improvements

• Migration to GraphQL for Carrier Calculated Shipping (CCS): Experience faster and more reliable management of shipping settings, leading to a smoother configuration of shipping rates.

• Enhanced Error Handling for Email Notifications: Stay informed with exclamation icons next to orders where email delivery has failed, improving transparency in communication and order management.

• Customizable Pickup Time Labels: Merchants can now set separate labels for delivery and pickup times in the customer-facing widget, providing clearer information to customers.

• Improved Location Deletion Process: Merchants can now delete locations even when they are referenced in fallback rates, offering greater flexibility in managing store locations.

🐞 Bug Fixes

• Simplified Order Tag Addition: Adding custom tags to orders is now more straightforward, facilitating better organization, filtering, and tracking based on specific workflows.

• Accurate Display of Configured Rates for Single Locations: Enhanced accuracy in displaying information for single locations reduces configuration errors, improving the merchant experience.

• Fixed Order Filtration Across Pages: Orders now show correctly according to applied filters across all pages, ensuring accurate and consistent order visibility when using search and filter tools.

• Preservation of Attributes During Order Updates: Updating order details no longer results in the loss of previously saved custom attributes or additional information, ensuring seamless order management.

🚀 What’s New

• Performance and Reliability Improvements We’ve made important behind-the-scenes updates to our platform to keep everything running smoothly. These upgrades help ensure better performance, faster load times, and improved reliability, so your experience is more seamless than ever.

🛠️ Bug Fixes

• Postal Code Matching : Fixed exact match issues and improved wildcard support for more accurate delivery zone coverage.

• Google Calendar Sync : Resolved a problem with event deletions to maintain seamless calendar synchronization.

✨ Improvements

• Order Processing Performance : Order counting and slot calculations are now significantly faster.

📚 Documentation

• Payment Rules Guide: A New guide has been added to explain the configuration of payment-based delivery rules.

🚀 What’s New

• Order Filtering by Status: You can now filter orders based on their current status, making managing and prioritizing your workflow easier. Each status is color-coded for quick recognition, and the filter link can be shared with your team to stay aligned and speed up order processing together.

🛠️ Bug Fixes

• Multi-Filter Issue Resolved: Fixed an issue where order filters became unresponsive when multiple filter sections were opened simultaneously.

• Optimized Widget Selections: Your widget selections now reset more smoothly and stay perfectly in sync with visibility overrides—ensuring customers always see the right options.

• Improved Messaging for Checkout Profiles: If your store doesn’t support checkout profiles or none exist, a helpful, generalized message will now appear to guide you.

• Improved Rate Sync Stability: We’ve enhanced the rate syncing mechanism to ensure your shipping and delivery rates remain reliably synced with Shopify.

✨ Improvements

• Salepify Discount App Integration: The Bird app now integrates seamlessly with the Salepify Discount App. We’ve ensured parameters from other apps won’t be removed during the process.

• Widget Color Code Enhancements: When updating widget design, color codes now automatically include the # symbol for easier configuration.

New Features 🎁

• 🆕✨ - Widget Preview : Get a customer POV of the widget. You can now select future dates to get a preview of the widget at the set date and time. Go to feature.

• 🆕✨ - Add more Locations : Give your customers more Pickup/Delivery choices near them. Expand to more locations without breaking the bank for a small charge per additional location.

• 🆕✨ - Order Notes & Fulfillment : Automatically send Pickup/Delivery emails to the customer when the order is fulfilled from the Shopify dashboard or a third-party app. Go to feature

Improvements 📄

• 🆕✨ - POS Extension : Simplified use of POS Extension , experience hassle-free checkout with our improved design. 

• 🆕✨ - New video tutorials : Product Override & Pickup/Delivery Dispatch Notifications.

Hide or Show the widget for specific products: [embed: https://youtu.be/OdQ7x68-iww]

Schedule Override: Product Based Availability: [embed: https://youtu.be/0gBbvBphOkg]

Ready for Pickup/Dispatch email notifications: [embed: https://youtu.be/D-F6busl8MI]

New Features:

• 🆕✨ Fix Pickup Location in Orders – If the customer changes the pickup location address at checkout, the order in your Shopify admin will reflect the original pickup location.

• 🆕✨ Pay as you go – Now you can exceed your monthly plan limit by switching to pay as you go mode. It is pretty useful during peak seasons. Read more

• 🆕✨ Show Locations with active inventory only – Added an option to hide all the locations in the cart widget without any inventory.

Bug Fixes:

• 🐞 Fixed Product Override Date overlapping Issue – Previously, if two overrides blocked overlapping dates, the override would fail, making all dates visible. This issue has now been resolved, ensuring that blocked dates remain unavailable as intended.

Improvements:

• Enhanced Onboarding – We have streamlined the onboarding process by adding a tutorial video for widget installation.

• Skip Widget Installation – Users can now skip the widget installation and continue to explore the app.

• Blocked Days Synced Correctly – If a date is blocked out in your store settings (Configure Availability), it cannot be selected for a Product Override.

We’re excited to introduce Per-Order Billing in the Bird Pickup and Delivery App—ensuring Shopify merchants can continue to offer pickup, local delivery, and shipping schedules even after reaching their monthly order limit.

What is Per-Order Billing?

Previously, exceeding your monthly order limit (e.g., 1,000 orders in the Advance Plan) could disrupt service. With Per-Order Billing, you can choose to continue processing extra orders by setting a custom limit and enabling per-order charges at $0.05 per order. This ensures uninterrupted service while giving you full control over additional billing—nothing happens automatically, and you decide how much you want to extend your limit.

Why It Matters:

✅ No Disruptions: Keep the Bird App active even after reaching your monthly order limit.

✅ Seamless Scheduling: Continue offering pickup and delivery date selection during peak sales.

✅ Cost-Effective: Pay only for extra orders rather than upgrading to a higher plan.

✅ Full Control: Set and update your own monthly limit to manage spending and prevent unexpected charges.

✅ Transparent Billing: Nothing is charged automatically—you must opt-in and set your own limits.

Example:

A merchant on the Advance Plan (1,000 orders/month) processes 1,100 orders in December. The additional 100 orders incur a total charge of $5—seamless, predictable, and affordable.

How to Enable It:

1. Open the Bird Pickup and Delivery App.

2. Navigate to the Subscriptions page. If you have already reached 85% of your order limit, you will see the update limit feature.

1. Enable the feature and set your preferred monthly limit to stay in control of your budget.

2. You can increase or decrease the app spending limit at any given time.

1. Alternatively, you can reach out to support to get it enabled.

Get Started Today

Activate Per-Order Billing now and keep your Shopify store running smoothly, even during peak sales.

Have questions? Contact us—we’re here to help!

New Features:

• 🆕✨ Cart and Checkout Validation: Date/time selections will expire according to the interval you set, prompting customers to reselect. This prevents issues related to preparation times when customers take too long to check out.

• 🆕✨ Tag-Based Restrictions in Cart Drawer: Schedule overrides, widget visibility, and delivery methods can now be restricted using product tags in the cart drawer.

• 🆕✨ Preview Bird App Details: Customers can preview Bird App details on the Thank You and Customer Account pages via the Shopify theme customizer.

• 🆕✨ Enhanced CSV Export and Product Report: Product options selected by customers are now included for better inventory management.

• 🆕✨ Mark Orders as Delivered or Picked Up: Notify customers by triggering email notifications when orders are marked as delivered or picked up.

• 🆕✨ Auto-Update Fulfillment Status: Orders marked as picked up or delivered in the Bird App now automatically update as fulfilled in Shopify.

Bug Fixes:

• 🐞 Optimized Max Order Limit: Improved maximum order limit feature performance.

• 🐞 Fix Product Override Issues : Calendars now show no dates available when products with different available dates are in the cart, and blackout dates properly override product availability to prevent conflicting date displays.

• 🐞 CCS Rates Fix : Resolved an issue where the “show minimum, maximum, or all rates” options were not working correctly for Carrier Calculated Shipping (CCS).

Improvements:

• Case-Insensitive Tag Configurations: Tag-based settings now support case-insensitive matches for greater convenience.

• Date-Based Rates with CCS: Date-specific rates configured in the Bird App are now compatible with Carrier Calculated Shipping (CCS).

• Revamped Notifications Section: Redesigned notifications section with updated descriptions for better clarity.

New Features:

• 🆕✨ Provide the option to customize the tags: Select and add the Bird app tags you want to see in your order, such as date, time, and location, as per your convenience and requirements.

• 🆕✨ Customer account Extension: Customers can now view selected Bird app details in the My Orders and My Account sections for better order details confirmation.

• 🆕✨ Email Template Preview Feature: You can now preview email templates in the Bird App to ensure notifications look clear and professional before sending.

Bug Fixes:

• Fixed - Emails now trigger correctly for the Local Delivery method when using the same schedule for all locations.

• Fixed - Calendar date now syncs correctly when updating the order limit, ensuring reserved slots are released properly.

• Fixed - Thank You and Order status pages now display the correct date based on the respective time zone.

• Fixed - Minimum order validation now works correctly when using different schedule configurations.

• Fixed - Line item removals from Shopify orders now sync properly in our app. Deleted products will also be removed from emails and Google events to avoid any confusion.

Improvements:

• Access to Line item properties in Google Calendar and email notifications: We’ve added the ability to access line item properties, added by other apps to Shopify orders. These details are now available in Google Calendar events and email notifications.

New Features:

• 🆕✨ New Thank You Page Extension: Introduced a new thank you page extension to show order details on the thank you or order status page.

• 🆕✨ Lead Time in Product Override: Added lead time based on days in the product override settings, providing better control over delivery times.

• 🆕✨ Orders Count Progress Bar: Added a progress bar in the App Dashboard to visually track the count of orders, enhancing the user experience.

• 🆕✨ Reset Button for Email Notification Templates: Added a reset button to reset the content of the email notification templates to their default state.

Bug Fixes:

• 🐞 Fixed - Email Address Validation: Fixed the email address validation issue when assigning an email to a location for internal notifications when a new order is received.

Depreciated:

• ⛔ Removed - Thank You Page API and Custom Scripts: Deprecated the thank you page API and custom scripts for the thank you page, transitioning to the new thank you page extension.

New Features:

• 🆕✨ Dedicated Support Page: Added a dedicated support page to help users easily find answers to their questions and get assistance.

• 🆕✨ Email for Updated Orders: Implemented an option to send emails for updated orders and added the ability to edit the email templates.

• 🆕✨ Internal Notification Template Editing: Added an option to edit the internal notification templates, allowing for customized targeted content for your customers.
• 🆕✨ Annual Plans: Introduced new annual subscription plans, offering users more options and savings for long-term use.

Bug Fixes:

• 🐞 Fixed - Minimum Order Value Bug: Fixed a bug related to the minimum order value, ensuring accurate order processing.

• 🐞 Fixed - Google Calendar Event Updates: Ensure that Google Calendar events are updated if there are any changes in the order, improving synchronization and accuracy.

Improvements:

• 🛠 Change - Email Accent Color Picker: Changed the color picker component for the email accent color to match the rest of the color picker components in the app, ensuring consistency.

We are excited to announce the launch of our new Annual Plans for Bird App, tailored to meet the needs of store owners and businesses looking for efficient and flexible delivery and pickup scheduling solutions. Our annual subscription offers you the best value and the most convenience.

Why Choose an Annual Plan?

1. Commitment meets savings:  Save 10% with our annual subscription, offering better value and budget management.
2. Convenience:  Renew annually, avoid monthly payments, and access all premium features uninterrupted.
3. Priority access to new features : Get first dibs on new product feature updates 

Limited-Time Early Bird Offer: 10% Discount! 🕙

To celebrate the launch of our Annual Plans, we are offering a special 10% discount for a limited time. This is the perfect opportunity to lock in your savings and enjoy all the benefits of Bird App throughout the year.

How to Subscribe:

Subscribing to an annual plan is easy:

1. Open the Bird App and go to the Subscription section in your profile.
2. Select the Yearly Plan and enjoy the 10% discount.
3. Complete your purchase and start enjoying your premium features!

Don’t miss out on this exclusive early-bird offer! Upgrade to an annual plan today and take your store’s delivery and pickup schedule to the next level.

Act Now! 🆘

For any questions, contact BirdApp directly at [email protected] or send us a message.

Features:

• 🆕 Filter Orders in Calendar View: We’ve added an option that provides you an overview of whole calendar where you can see how many orders are scheduled on specific dates and plan accordingly. Selecting a date will filter orders, scheduled on that date in a clear and organized tabular format with ease.

• 🆕 Integrate Shopify’s Configured rates for Local Delivery: We’ve added a new option in our rate section to use Shopify’s existing Local delivery rates based on distance radius or postal codes. It offers ease and flexibility to users to utilize the rates from Shopify as well as with our app for other delivery methods.

• 🆕 Reorder locations in Store pickup UI: Introduced UI option under edit locations settings, to rearrange the position of locations. Users can now decide what location should appear at what position in the Store Pickup UI.

Bug Fixes:

• Fixed - Edit date option on the orders page in mobile view.

• Fixed - City or Zip code-based searching of Store Pickup location in UI.

• Fixed - Weight-based rates in case of CCS rates configuration.

• Fixed - Delay in updating enable or disable status of checkbox UI.

• Fixed - Locale-based language & label translation in the widget.

Improvements:

• Change - Updated Free plan pricing, it now offers up to 20 orders every month.

• Change - Updated Help UI attachment with an article guiding users on how to mark products as shippable.

• Change - Improved onboarding flow when initiating rate configuration from the app.

• Change - Improved efficiency to track limits placed for maximum orders based on day or time slots.

This means that our app loads within Shopify’s dashboard and it is optimized to load much faster even on mobile devices after the first load.