Bird Pickup & Delivery Bird Pickup & Delivery

What's New

The latest features, improvements, and fixes for Bird Pickup & Delivery.

September 2026

Feature ·

Eva courier now live in Canada

Good news for Bird Pickup & Delivery merchants in Canada: Eva is here. Offer same-day delivery by Eva’s drivers, with no drivers of your own, and Bird books the courier and tracks every delivery for you.

Eva in Bird's Last Mile Delivery courier catalog

Where to set it

Bird Settings > Integrations > Last Mile Delivery > Eva

Example

A florist in Montreal connects Eva. When an order is marked Dispatched in Bird, an Eva driver collects the bouquet and the customer gets a link to track it.

Things to know

  • Eva joins Uber Direct, Trexity and UniHop as couriers for Canadian stores, so you can choose the right one for each location.
  • Show Eva’s live price at checkout, offer free delivery over a set order amount, or add your own handling fee.
  • Cancel an order in Shopify and Bird cancels the Eva delivery, up until it’s delivered.
  • Orders go to Eva when you mark them Dispatched in Bird, not when they’re placed.
  • Eva needs a customer phone number for every delivery.
  • Showing Eva’s live price at checkout needs Shopify’s carrier-calculated shipping on your store.

Learn more: Eva →

Feature ·

DeTrack fleet management integration

Now live for Bird Pickup & Delivery merchants with their own drivers: connect Detrack, and your delivery orders go straight to your drivers with the date and time slot each customer chose. As drivers make their rounds, the status updates flow back into Bird, so you always know where every delivery stands.

Detrack connection settings in Bird

Where to set it

Bird Settings > Integrations > Fleet Management > Detrack

Example

A grocer with two vans marks the morning’s orders Out for delivery in Bird. Each one appears in Detrack with the customer’s address, phone, time window and order note, ready to assign to a driver.

Things to know

  • Customers get a live tracking link that updates as their order moves from out for delivery to delivered.
  • Bird can mark the order fulfilled in Shopify and email the customer when the job is created, if you turn that on.
  • Cancel an order in Shopify after it’s been sent, and Bird cancels the Detrack job for you.
  • Orders go to Detrack when you mark them Out for delivery in Bird, not when they’re placed.
  • Your own drivers make the delivery, so you keep your own delivery prices. Detrack doesn’t add a courier price at checkout.

Learn more: Detrack →

Feature ·

Go People same-day courier now live for Australian merchants

Big news for Bird Pickup & Delivery merchants in Australia: Go People is here. Offer same-day delivery by Go People’s couriers, with no drivers of your own, and Bird books the courier and tracks every delivery for you.

Go People in Bird's Last Mile Delivery courier catalog

Where to set it

Bird Settings > Integrations > Last Mile Delivery > Go People

Example

A bakery in Melbourne sets Cake as its package type, so every order is priced and carried as a cake. When the baker marks an order Dispatched in Bird, Go People sends a courier.

Things to know

  • Go People joins Uber Direct as a courier for Australian stores.
  • Pick the package type that fits what you sell, including Flowers, Cake and Donuts, so Go People prices each delivery correctly.
  • Show Go People’s live price at checkout, offer free delivery over a set order amount, or add your own handling fee.
  • Delivery status updates are set up for you when you connect, with nothing extra to copy.
  • Orders go to Go People when you mark them Dispatched in Bird, not when they’re placed.
  • Showing Go People’s live price at checkout needs Shopify’s carrier-calculated shipping on your store.

Learn more: Go People →

Feature ·

Order reminder emails

New for Bird Pickup & Delivery merchants: email your customers a reminder of their upcoming pickup or delivery in just a few clicks. It’s perfect for orders that are easy to forget, like a cake pickup booked weeks ahead, so customers turn up on time or are home for the delivery.

Send customer reminder in the more actions menu on the Bird Orders page

Where to set it

Turn it on in Bird Settings > Notifications > Customer notifications > Order reminder email. Then send reminders from the Bird Orders page: select the orders, click the ⋯ button above the list, and choose Send customer reminder.

Example

Each afternoon, filter your orders by Tomorrow, select them all and send a reminder. Each customer gets one email with their date and time, and the store address with a map link for pickup orders.

Things to know

  • The email uses your branding, and you can edit its wording like any other customer email template.
  • You choose who gets a reminder and when. Reminders go out only when you send them.
  • Orders without an email address are skipped, and nothing sends while the Order reminder email is turned off.

Learn more: Customer: Order Reminder Emails →

Feature ·

Uber Direct now live in US, Canada, France, and UK

Big news for Bird Pickup & Delivery merchants: Uber Direct is here. Offer your customers same-day delivery by Uber’s drivers, with no drivers of your own, and Bird books the courier and tracks every delivery for you.

Uber Direct connection settings in Bird

Where to set it

Bird Settings > Integrations > Last Mile Delivery > Uber Direct

Example

A bakery in Toronto connects its Uber Direct account. Customers see Uber’s live delivery price at checkout, and when the baker marks the order Dispatched in Bird, an Uber driver collects the cake and delivers it in the time window the customer chose.

Things to know

  • Prefer another courier for some locations? Today, US stores can also choose Jitsu, Trexity or UniHop, Canadian stores Eva, Trexity or UniHop, and UK and French stores Stuart, with Gophr in the UK too.
  • Offer free delivery over a set order amount, or add your own handling fee on top of Uber’s price.
  • Choose what happens if a delivery can’t be completed: leave it at the door, bring it back, or discard it.
  • Bird can mark the order fulfilled in Shopify and email the customer their Uber tracking link.
  • Cancel an order in Shopify after it’s been dispatched, and Bird cancels the Uber delivery for you.
  • Orders go to Uber when you mark them Dispatched in Bird, not when they’re placed.
  • Showing Uber’s live price at checkout needs Shopify’s carrier-calculated shipping on your store.

Learn more: Uber Direct →

Feature ·

Discounts for specific collections

Good news for Bird Pickup & Delivery merchants: you can now limit a discount to specific Shopify collections, or apply it to everything except certain collections. Run a pickup deal on your cakes without discounting your bread too.

Products field in a Bird discount showing the two collection options

Where to set it

Bird Settings > Discounts > create or edit a discount > Products, then choose Only products in these collections or All products except these collections.

Example

10% off pickup orders, only on your “Celebration cakes” collection. Bread and pastries in the same order stay full price.

Things to know

  • The discount comes off the matching products only, not the whole order.
  • Works on discounts you create in Bird. Shopify discount codes can’t be limited to collections.

Learn more: Discount Conditions →

Feature ·

Order lifecycle automation with Shopify Flow

Bird Pickup & Delivery order statuses can now update themselves with Shopify Flow. Mark orders ready for pickup, out for delivery or complete automatically when something else happens in your store, like a tag being added or an order being fulfilled. Less clicking through orders one by one, and your customers still get their updates right on time.

Bird Pickup Delivery actions in Shopify Flow: Order ready for pickup, Order out for delivery and Order complete

What’s new

  • Actions: Order ready for pickup, Order out for delivery, Order complete
  • Trigger: Order edited, which starts a workflow when an order’s pickup or delivery details are edited in Bird

Where to set it

Bird Settings > Integrations > Shopify Flow

Example

When your team adds the tag “packed” to a pickup order, Flow marks it ready for pickup in Bird, the same as clicking it in the dashboard.

Things to know

  • Ready for pickup works on pickup orders only, and out for delivery on delivery orders only.
  • Order complete works once a pickup order is marked ready, or a delivery order is marked out for delivery. It doesn’t apply to shipping orders.
  • Orders that already have that status are skipped.

Learn more: Shopify Flow →

August 2026

Feature ·

Gophr same-day courier integration now live for UK merchants

Big news for Bird Pickup & Delivery merchants in the UK: Gophr is here. Offer your customers same-day delivery by Gophr’s couriers, with no drivers of your own, and Bird books the courier and tracks every delivery for you.

Gophr in Bird's Last Mile Delivery integrations

Where to set it

Bird Settings > Integrations > Last Mile Delivery > Gophr

Example

A London florist ticks My deliveries are fragile, so bouquets never go out by bike. When an order is marked Dispatched in Bird, Gophr collects it at the start of the customer’s time slot and delivers it before the slot ends.

Things to know

  • Today, UK stores can also choose Stuart or Uber Direct, so you can pick the right courier for each location.
  • Tell Gophr if your deliveries contain food, fragile items or alcohol, so it sends a suitable courier.
  • Gophr picks the vehicle from the package size you choose, so a box of cupcakes and a large cake each get the right one.
  • Show Gophr’s live price at checkout, offer free delivery over a set order amount, or add your own handling fee.
  • Bird can mark the order fulfilled in Shopify and email the customer their Gophr tracking link.
  • Cancel an order in Shopify after it’s been dispatched, and Bird cancels the Gophr delivery for you.
  • Orders go to Gophr when you mark them Dispatched in Bird, not when they’re placed.
  • Showing Gophr’s live price at checkout needs Shopify’s carrier-calculated shipping on your store.

Learn more: Gophr →

Feature ·

Last-mile courier integrations

Big news for Bird Pickup & Delivery merchants: you can now hand your local deliveries to a courier, with no drivers of your own. Pick a courier from Bird’s courier catalog and connect your account, and Bird prices each delivery at checkout and sends the order to the courier for you.

Bird's Last Mile Delivery courier catalog with the country filter

Where to set it

Bird Settings > Integrations > Last Mile Delivery

Example

A florist in Chicago connects Jitsu before Valentine’s Day. Each delivery order marked Dispatched in Bird goes to a Jitsu driver, so the team can stay on the arrangements.

Things to know

  • Search for a courier, or tick your country, to see who delivers where you are.
  • Bird launched the catalog with Jitsu (US) and Trexity (US and Canada). The help article lists every courier you can connect today.
  • You connect your own account with each courier, and choose which of your locations it delivers for.
  • Orders go to the courier when you mark them Dispatched in Bird, not when they’re placed.
  • Showing a courier’s live price at checkout needs Shopify’s carrier-calculated shipping on your store.
  • Don’t see your courier? Click Request a courier at the bottom of the tab.

Learn more: Last-Mile Couriers: Overview →

Feature ·

Shared zone capacity for multi-location delivery

Good news for Bird Pickup & Delivery merchants who split one store into zones: your store and all its zones can now share one daily order limit. The day’s total stays within what your team can handle, however the orders are spread across zones.

Where to set it

Ask our support team to turn on shared order limits. Then set the daily limit on your main location, the one you duplicated to make the zones.

Example

A bakery’s main location takes 10 delivery orders a day, with a North and a South zone. On Monday the store gets 3 orders, North gets 4 and South gets 3. That makes 10, so Monday closes for delivery in all three.

Things to know

  • Works for store pickup and local delivery, each with its own shared limit.
  • If an order is cancelled and the total drops below the limit, the day opens again.
  • A zone can keep its own lower daily limit, which closes that zone sooner.
  • Time slot limits stay with each zone. Only the daily limit is shared.

Learn more: Shared Order Limits Across Zones →

July 2026

Feature ·

Location Insights dashboard for multi-location stores

New for Bird Pickup & Delivery merchants with more than one store: Location Insights shows how busy each of your locations is, right on the Bird home page. See all your stores at a glance, or pick one location to see just its numbers.

Location Insights on the Bird home page with total orders, an hourly chart and pickup and delivery cards

Where to set it

Open Bird from Apps in your Shopify admin. Location Insights is on the Bird home page, under Order insights.

Example

A florist with three shops checks Location Insights on the morning of Mother’s Day, sees one shop already has far more deliveries to fulfil than the others, and moves a driver there.

Things to know

  • See total orders, total order value and an hourly chart for today or yesterday, with the day before shown as a dotted line.
  • Each pickup and delivery method has its own card, showing orders received and orders to fulfil that day.
  • Click any number to open the matching orders.
  • Numbers refresh every 10 minutes, so a brand-new order can take a few minutes to appear.
  • Stores with one location see a simpler Order insights summary.

Learn more: Reports: Location Insights →

Feature ·

Conditional discounts by day, date, time, and zip code

Big news for Bird Pickup & Delivery merchants: your discounts can now run only on certain days, dates, times or zip codes. Fill your quiet slots, reward one neighbourhood, or run a holiday offer, without lowering prices everywhere.

Add new discount form in Bird with weekdays, a time range and a zip code chosen

Where to set it

Bird Settings > Discounts > Add, choose Create in Bird, then tick the conditions you want.

Example

A bakery in Brooklyn offers 10% off delivery on Monday to Wednesday evenings, between 6pm and 8pm, to the 11219 zip code only. Weekend and daytime orders stay full price.

Things to know

  • Limit a discount to specific weekdays or specific dates, a time range, or delivery zip codes, and combine them. A discount applies only when an order meets every condition.
  • Weekdays, dates and times follow the pickup or delivery slot the customer picks, not the day they order.
  • When more than one discount matches, choose how they apply with Discount application mode: the biggest, the smallest, or all of them.
  • Edit an existing discount in place, without deleting it and starting again.
  • A discount uses weekdays or dates, one at a time. For both, create two discounts.

Learn more: Discount Conditions →

Feature ·

Faster location lists for stores with many pickup points

Good news for Bird Pickup & Delivery merchants with lots of pickup points: the location list in your widget now loads one page at a time, so it stays quick however many stores you have.

Location Display settings in Bird with the Locations per page field

Where to set it

Bird Settings > Advanced pickup settings > Location Display > Locations per page

Example

A florist with 40 pickup points shows 10 at a time. Customers page through the rest, or search for the store nearest them.

Things to know

  • You choose how many locations show per page. It’s 10 unless you change it.
  • Combine it with location search, a dropdown list or Google Maps, all in the same Location Display section.
Feature ·

Headless storefront widget for Hydrogen and custom builds

Big news for Bird Pickup & Delivery merchants with a custom storefront: Bird’s pickup and delivery scheduler now works on headless stores built with Hydrogen or any other framework. Your developer adds one stylesheet and one script, and customers pick their date and time just as they do on a theme store.

Where to set it

Your developer adds it to your storefront’s code. The help article has the copy-paste setup.

Example

A florist’s store runs on Hydrogen. Their developer adds the Bird widget to the cart page, and customers choose store pickup, local delivery or shipping, with a date and time, before checkout.

Things to know

  • The widget uses your existing Bird settings, languages and availability rules automatically.
  • Try it first on the live demo store, with working examples to copy.
  • It works for both the cart and product pages.

Learn more: Integrating the Bird Widget in a Shopify Headless Storefront →

Feature ·

Sync Shopify locations with one click

New for Bird Pickup & Delivery merchants: bring your Shopify locations into Bird again with one click. It’s handy if your first sync was interrupted, or you’ve opened new stores in Shopify since installing Bird.

Import Locations page in Bird with the Sync Shopify locations button

Where to set it

Bird Settings > Locations > Import locations > Sync Shopify locations

Example

A florist adds a new shop in Shopify. They click Sync Shopify locations in Bird, and the new shop appears in their Bird locations, ready to set up for pickup or delivery.

June 2026

Feature ·

Method or location specific discount codes

Good news for Bird Pickup & Delivery merchants: discounts can now be tied to a delivery method, so a pickup deal stays a pickup deal. Bird adds the discount when a customer chooses that method, and takes it off again if they switch.

Add new discount in Bird with Create in Bird, Pick Up and a Boston Warehouse location selected

Where to set it

Bird Settings > Discounts > Add

Example

A bakery offers 10% off pickup orders at its Boston Warehouse location. Customers who choose pickup there get the discount automatically. If they switch to shipping, it comes off.

Things to know

  • Link a code you made in Shopify to Pick up, Delivery or Shipping, and Bird adds it to the cart when the customer chooses that method.
  • Discounts you create in Bird can also be limited to one location.
  • A code the customer typed in themselves stays in the cart.

Learn more: Shopify Discount Codes →

Feature ·

App status block for admin and product page extensions

New for Bird Pickup & Delivery merchants: see at a glance which Bird widgets and blocks are switched on across your store, right on the Bird home page.

Widget & extension status card on the Bird home page showing which widgets and blocks are active

Where to set it

Bird home page > Widget & extension status

Example

A florist wonders why customers can’t see delivery dates on product pages. The status card shows the Product page widget as Disabled, and Customize opens the theme editor so they can add it.

Things to know

  • Covers the cart page, product page, order status and thank-you pages, the order details block on your admin order page, and the POS.
  • Each one shows Active or Disabled, with a button that opens the right editor.
  • Bird warns you when two widgets clash, so customers don’t see the date picker twice.
Feature ·

Delivery availability widget on product pages

Big news for Bird Pickup & Delivery merchants: customers can now see their pickup and delivery options right on the product page, before they add anything to their cart.

Bird product page widget showing pickup at Beatty Street tomorrow and delivery by tomorrow for a Vancouver postal code

Where to set it

Bird Settings > Widget Placement > Product Page Widget > Add to product page

Example

A bakery customer in Vancouver enters their postal code on a cake’s page and sees it’s ready for pickup at the Beatty Street store from 9am tomorrow, or can be delivered by tomorrow.

Things to know

  • Customers see their nearest pickup store with its earliest ready time, and the earliest delivery date for their area.
  • With several stores, View all stores lists every pickup location with its distance and opening hours.
  • Turn on inventory in Bird to show stock at each store.
  • Works with the current Bird widget, which all new installs use.

Learn more: Product Page Widget →

Feature ·

Extended order data retention with read all orders permission

Good news for Bird Pickup & Delivery merchants: you can now keep up to a full year of order history in Bird, instead of 60 days, so your reports and order history stay complete all year.

Data retention setting in Bird set to 365 days

Where to set it

Bird Settings > Order Management > Data retention

Example

A florist planning for Mother’s Day pulls up last year’s orders to see which bouquets sold out first.

Things to know

  • Choose 90, 180 or 365 days.
  • Shopify asks you to let Bird view all your past and future orders. Approve it, and the new period starts.
  • Orders older than the period you choose are deleted from Bird automatically.

Learn more: Why can’t I access orders older than 60 days? →

May 2026

Feature ·

Color-coded Google Calendar events by order type

Good news for Bird Pickup & Delivery merchants who use Google Calendar: your order events can now be color-coded. Give pickup, delivery and shipping orders their own color, plus one for fulfilled orders, and see your day at a glance without opening a single event.

Event colors in Bird's Google Calendar settings, with a color for delivery, pickup, shipping and fulfilled orders

Where to set it

Bird Settings > Integrations > Google Calendar > Event colors

Example

A florist in Boston sets delivery orders to Tangerine, pickups to Banana and fulfilled orders to Graphite. One look at Saturday’s calendar shows which bouquets still need to go out.

Things to know

  • Choose from Google Calendar’s own color palette, like Tangerine, Banana, Blueberry and Graphite.
  • Once an order is fulfilled, its event switches to your fulfilled color, so finished orders fade into the background.
  • Each method starts with a default color, so you only change the ones you want.

Learn more: Google Calendar →

Feature ·

Schedule sync for draft orders

Bird Pickup & Delivery merchants can now schedule draft orders the same way customers book at checkout. Turn on Sync mode in the Bird: Order Details panel, and the dates, time slots and locations come straight from your Bird availability.

Bird: Order Details panel in Shopify admin with Sync mode turned on

Where to set it

In your Shopify admin, open the draft order, then More actions > Bird: Order Details.

Example

A bakery in Melbourne takes a phone order for a wedding cake. They create a draft order, turn on Sync mode and pick a pickup slot that’s really open, before sending the invoice.

Things to know

  • Sync mode shows the same dates, time slots and locations your customers see in the widget.
  • It works with the current Bird widget.

Learn more: Draft Orders: Create with Delivery Date & Time →

Feature ·

Pause and resume automated report delivery

Bird Pickup & Delivery merchants can now pause automated report emails without losing their setup. Clear the email address field and the reports stop. Add an email back whenever you like, and they start again with all your settings just as you left them.

Where to set it

Bird Settings > Automated reports

Example

A grocer closes for two weeks over the holidays. They clear the email field so no reports arrive, then add it back the day before they reopen.

Learn more: Reports: Set Up Daily & Weekly Automatic Reports →

Feature ·

Live rate name preview with date and time variables

Good news for Bird Pickup & Delivery merchants who show the pickup or delivery date in their rate names: you can now see exactly how the name will look at checkout while you type it. Add {{selected_date}} or {{selected_time}} to a rate name, and the checkout preview shows the real wording, like “Pickup on May 19, 2026 at 3:45 PM”.

Rate settings in Bird with a rate name using the date and time, and a checkout preview showing how customers will see it

Where to set it

Bird Settings > Rates, then add or edit a rate and type in its Name.

Example

A bakery names its pickup rate “Pickup {{selected_date}} at {{selected_time}}”. The preview shows “Pickup May 22, 2026 at 6:51 AM”, so they know customers will see a clear date and time.

Things to know

  • The preview updates as you type, so you can fix the wording before you save.
  • Use {{selected_date}}, {{selected_time}}, or both.

Learn more: Is it possible to show the full date and time slot at checkout? →

April 2026

Feature ·

SMS order notifications now live for US & Canada merchants

Big news for Bird Pickup & Delivery merchants in the US and Canada: you can now text your customers their pickup and delivery updates, alongside your emails. Time-sensitive orders reach customers on the channel they check most, so far fewer pickups get missed.

Where to set it

Bird Settings > SMS notifications, then turn on the messages you want sent by text.

Example

A bakery in Chicago turns on the Ready for pickup text. When the order is boxed and marked ready, the customer gets a text and comes straight in to collect it.

Things to know

  • Texts can go out for Ready for pickup, Order picked up, Out for delivery, Order delivered and Order edited, plus a new order text to your staff.
  • Check every text that went out with View SMS Logs.
  • Turn on phone number collection in your Shopify checkout settings, so customers can give a number for their texts.
  • SMS launched in the US and Canada. The help article lists every country where SMS works today.

Learn more: SMS Notifications →

March 2026

Feature ·

Generate time slots automatically in availability settings

Good news for Bird Pickup & Delivery merchants: you can now create a whole day of time slots in one go. Choose a start time, an end time and how long each slot lasts, and Bird adds them all to the day.

Generate Time Slots window in Bird with start time, end time and slot interval

Where to set it

Bird Settings > Pickup & delivery, then under Time Slots for a day, open the Add Slot menu and choose Generate Slots.

Example

A bakery open from 9 AM to 6 PM picks a 1 hour interval and gets nine slots, from 9 to 10 AM through to 5 to 6 PM, in one click.

Things to know

  • New slots are added after any slots the day already has.
  • Use Copy from to reuse one day’s slots on another day.

Learn more: Local Delivery: Configure Availability →

Feature ·

QR code scanner for POS pickup verification

New for Bird Pickup & Delivery merchants who use Shopify POS: scan a customer’s pickup QR code at the counter and Bird finds their order straight away, ready to mark complete.

Bird's View Orders screen in Shopify POS with the QR scan button and an order marked complete

Where to set it

In Shopify POS, open the Bird View Orders tile and tap the QR code button next to the search bar.

Example

A florist’s customer shows the QR code from their Ready for pickup email. The staff member scans it, the matching order opens, and they mark it complete in one tap.

Things to know

  • Customers get the QR code in their Ready for pickup email once pickup security codes are on.
  • Turn on Enable pickup security code in Bird’s Advanced settings, under Pickup.
  • Bird tells you if a code doesn’t match any order that’s ready for pickup.

Learn more: Pickup: Verify Customers with Security Codes →

Feature ·

Configurable checkout error messages for missing fields

Good news for Bird Pickup & Delivery merchants: you can now write your own error messages for when a customer tries to check out without a date, time, postal code or address, or order note. Say it in your store’s voice and in every language you sell in, so customers know exactly what to fill in.

Date, time, postal code and note required error fields in Bird's Text and languages settings

Where to set it

Bird Settings > Text and languages > Cart page

Example

A bakery changes the date message to “Please pick a pickup day for your cake”, so customers know straight away what they missed.

Things to know

  • Each message can be set separately for every language you’ve added.
  • Leave a field blank to keep Bird’s standard wording.

Learn more: Widget Text and Languages →

Feature ·

Rate presets and live checkout preview in rate settings

New for Bird Pickup & Delivery merchants: setting up same-day and next-day delivery rates now takes one click. Pick a preset and Bird fills in the days for you, and a checkout preview shows exactly how the rate will look to customers before you save.

Bird delivery rate form with Same Day Delivery and Next Day Delivery presets and a checkout preview

Where to set it

Bird Settings > Rates > Delivery > Add rate, then choose Urgency in Based on

Example

A florist adds a “Same day” rate for $30. They click Same Day Delivery, enter the amount, and the preview shows “Same day $30.00” just as customers will see it.

Things to know

  • The preview updates as you type the rate name and amount.
  • Enter 0 as the amount to offer the rate for free.

Learn more: Rate Conditions: Price, Weight & Order Rules →

Feature ·

Weight-based delivery rates

Good news for Bird Pickup & Delivery merchants: you can now set delivery prices by order weight, so heavier orders are priced closer to what they really cost to deliver.

Where to set it

Bird Settings > Rates, then add a rate and choose Weight under Based on.

Example

A grocer charges $5 delivery for orders up to 10 kg and $12 for heavier orders, using two weight-based rates.

Things to know

  • Set a minimum and maximum weight for each rate, and add as many rates as you need.
  • Weights use the weight unit you choose in your rate settings.
  • Combine weight with other conditions, like order value or the delivery day, using Multiple conditions.

Learn more: Rate Conditions: Price, Weight & Order Rules →

October 2025

Feature ·

Seamless deliveries and subscriptions: Bird Pickup & Delivery now integrates with Stuart and Recharge

Two powerful integrations have been added to enhance order management for Shopify merchants using Bird Pickup & Delivery. Both connections can be activated directly from the Bird dashboard, enabling more automation and operational control without additional setup complexity.

Recharge Integration — Smarter Subscription Scheduling

Merchants can now seamlessly connect Recharge with Bird right from the Bird dashboard.

Key Capabilities

  • Easy Integration: Quick setup directly from Bird settings.
  • Automatic Date Increments: Subscription deliveries auto-schedule based on frequency (e.g., weekly or monthly).
  • Centralized Management: View all subscription, pickup, and delivery orders in one place.

Stuart Integration — Reliable Last-Mile Deliveries

We’ve also partnered with Stuart, a leading last-mile logistics provider trusted across major European markets.

Highlights:

  • Faster Deliveries: Tap into Stuart’s same-day and scheduled delivery network (98% on-time rate).
  • Simplified Logistics: Orders marked as “dispatched” in Bird automatically sync to Stuart with pickup and drop-off details.
  • Happier Customers: On-time, flexible deliveries improve customer satisfaction and retention.

Getting Started

March 2025

Feature ·

Introducing the Bird app widget preview

We’re thrilled to announce a new feature that makes customizing your Bird Pickup and Delivery App simpler and faster. With our Widget Preview, you can now see how your widget and calendar look in real time—right from the app settings—without constantly reloading your cart or going through a test checkout.

Widget preview modal showing delivery method options and a postal code eligibility check

Why You’ll Love It?

  • Real-Time Updates : Any change you make—like updating preparation times, blocking specific dates, or tweaking the widget design—shows up immediately in the preview. No more guesswork!
  • Future Date & Time Simulation : If you use preparation times , you can jump ahead to any date or time to see how your schedule, lead times, and cutoff times will affect order availability.
  • Product Overrides : Got different rules for specific products? Instantly test them in the preview. This way, you’ll know exactly which dates or slots appear for each product without placing test orders.

Where to Find the Widget Preview?

You can access the Widget Preview from the top right corner of the Bird App dashboard on the following pages:

  • Availability Configuration – Adjust your delivery schedules, lead times, and cutoff times.
  • Product Overrides – Test unique product schedules and check how overrides apply.
  • Widget Design Settings – Preview changes to your widget’s look and feel in real time.
  • Text and Language Settings – See text and language updates instantly.

What’s Next?

We’re continually improving the Bird Pickup and Delivery App, and the Widget Preview feature will keep getting better. Stay tuned for more enhancements designed to make your delivery, pickup, and shipping processes smoother and more satisfying for both you and your customers!

Give the Widget Preview a try today and experience a faster, easier way to configure your Bird App settings. If you have any questions or feedback, we’re here to help!

Learn more: Widget Design →

January 2024

Feature ·

Be more organised with Birdchime's new orders calendar

Orders page with the Orders Calendar link highlighted in the Shopify admin

Birdchime has recently launched its order calendar that lets you:

  • See a summary of all your orders by date per location
  • See a summary of order by fulfilment type: Pickup, local delivery or shipping

This helps you keep a close tab on your daily orders and ensure seamless fulfilment.

Upcoming features:

  • Have a direct link to Shopify’s order screen
  • See your order limits and whether or not a date is sold out

Orders Calendar showing daily pickup and shipping order counts

Learn more: How do I view upcoming deliveries and pickups? →

May 2023

Feature ·

New feature alert: customize your delivery rates with our new feature!

Dear valued customer,

We are thrilled to introduce a new feature that allows you to set rates for all delivery methods. With this feature, you can customize your s hipping/delivery rates on the basis of multiple conditions.

You can configure the shipping rates based on order value, delivery day, and product weight. Simply select the delivery method, select the condition type, specify the minimum and maximum values, and configure the rate.

You have the flexibility to create rates of multiple conditions. We feel that this feature will provide you with more flexibility and customization options when configuring the Rates.

Rate settings for pickup, delivery, and shipping with per-location rate options

If you have any questions or need assistance, our customer support team is here to help.

Thank you for choosing our app.

Learn more: Rate Conditions: Price, Weight & Order Rules →

February 2023

December 2022

September 2022