UniHop

UniHop is an on-demand courier platform covering the United States and parts of Canada. Connect your UniHop account to Bird and delivery orders are dispatched to UniHop.

For help with UniHop pricing, alcohol or tobacco shipments, oversized vehicles, or anything about your UniHop account, contact the UniHop support team.

Requirements

• A UniHop account with a payment method added under Billing.
• Your UniHop API key.
• A store in the United States or Canada. Confirm your city with UniHop.
• Local Delivery set up, with delivery days and time slots.
• A complete address on every location UniHop collects from.

Connect UniHop

1. Click Settings, then Integrations.
2. Find UniHop and open it.
3. Enter your UniHop API Key and click Connect.

Bird verifies the key with UniHop. The remaining settings appear once you’re connected.

Configure settings

Notification emails

Add the emails to alert if Bird can’t schedule a delivery. Separate them with commas.

You’re only emailed when a failure is final. Timeouts and outages are retried quietly.

Locations

• Tick the locations UniHop delivers for. You don’t have to tick them all.
• Add a contact name and contact phone to every ticked location.
• The phone is required. UniHop rejects deliveries with no pickup phone number.

Order fulfillment

• Tick Fulfill order in Shopify when UniHop delivery job is created to mark orders fulfilled and attach UniHop tracking.
• Tick Send fulfillment notification to customer to email that tracking to the customer.
• Leave both off to fulfill orders yourself.

Packaging

Choose the default package size your deliveries fit in. This decides the vehicle UniHop sends:

• Add weight-based rules to move to a bigger size above a given weight.
• Bird sends the order’s real weight, so keep your Shopify product weights accurate.

Delivery style

• Standard for most deliveries. This is the default.
• Special handling for catering, florals and fragile goods. Costs more.
• Custom uses handling rules UniHop sets up on your account. Talk to UniHop first.

Click Save.

UniHop has no rate section. What the customer pays comes from your own delivery rates; UniHop bills you separately.

Dispatching an order

1. The customer picks a delivery date and time, and pays your delivery rate.
2. Mark the order Out for delivery in Bird. This is what sends it to UniHop — creating the order does not.
3. Bird stores the tracking link on the order, and fulfills it in Shopify if you enabled that.
4. Statuses update as the driver moves: out for delivery, then delivered, failed, or cancelled.

Disconnect UniHop

1. Click Settings, then Integrations.
2. Find UniHop and open it.
3. Click Disconnect and confirm.

Bird stops dispatching right away. Deliveries already with UniHop are unaffected.

Notes

• Cancelling an order in Shopify cancels the UniHop delivery. A fee may apply once a driver has been assigned — see UniHop’s cancellation policy.
• Marking the same order out for delivery twice won’t create a second delivery.
• Editing an order after dispatch does not update it at UniHop. Change it there, or cancel and re-dispatch.

Troubleshooting

Catering or florals were handled as ordinary parcels. Set Delivery style to Special handling.

The API key is rejected. Billing isn’t set up, so your UniHop account is still pending — the key looks valid in the portal but won’t connect. Add a payment method under Billing, then reconnect.

Nothing reached UniHop. Check your notification emails — Bird emails the reason when a dispatch fails, usually a bad drop-off address, a missing phone, or a rejected API key. If there is no email, confirm the order was marked Out for delivery, the location is ticked, and it has a contact name and phone.

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• How to Configure Delivery Rates
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